Thank you for learning with Alison Dean Spiritual Training
https://www.Alisondeanspiritualtraining.com offers products and services registered sole trader office C/O6 New Close, Swannington Leicestershire LE678RN England
These Terms of Use govern your use of our website, apps, and other products and services. As some of our services may be software, you agree that we may automatically update this software, and that these terms will apply to such updates.
Please read these terms carefully, and contact us if you have any questions, requests for information, or complaints.
By using our website or other services, you agree to be bound by these terms.
Using Our Services
Any violation of our Terms, applicable laws, or Policies may result in your access to all or part of our services being suspended, disabled, or terminated.
When you create your ALISON DEAN SPIRITUAL TRAINING account, and when you subsequently use certain features, you must provide us with accurate and complete information, and you agree to update your information to keep it accurate and complete.
Our Licence to You
Subject to these terms and conditions, we grant you a limited, personal, non-exclusive, non-transferable, and revocable licence right to use our services. The rights granted herein are only for your personal, non-commercial use, unless you obtain our written permission otherwise. You also agree that you will create, access, and/or use only one user account, unless expressly permitted by Alison Dean Spiritual training , and you will not share access to your account or access information for your account with any third party. Using our services does not grant you ownership of or any intellectual property rights in our services or the content you access.
Commercial Use
Any use of our services for commercial purposes is strictly prohibited. Any commercial use must be subject to a separate agreement with Alison Dean Spiritual Training.
Content
Our Content
Alison Dean Spiritual Training offers courses and content. While we seek to provide best in class learning experience, unexpected events do occur. Alison Dean Spiritual Training reserves the right to cancel, interrupt, reschedule, or modify any content, or change the point value or weight of any assessment.
Your Content
Our services enable you to share your content, such as assessments and learnings. You retain all intellectual property rights in, and are responsible for, the content you create and share.
User Content does not include course content or other materials made available on Alison Dean Spiritual Training
Feedback
We welcome your suggestions, ideas, comments, and other feedback regarding our services. By submitting feedback, you grant us the right to use the feedback without any restriction or any compensation to you.
Accessing Content / Delivery
For Digital Product purchases:
Course content and assessments can be accessed immediately after successful payment via our website or app.
Security
We care about the security of our users. While we have safeguards and work to protect the security of your account and related information, Alison Dean Spiritual Training cannot guarantee that unauthorised third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorised use of your account.
Payments
Alison Dean Spiritual Training offer paid services (e.g. courses, course certificates, memberships, gift vouchers) for a fee. Unless otherwise stated, fees are quoted in local currency. You are responsible for paying all fees charged in a timely manner with a payment mechanism associated with the applicable paid service. If your payment method fails or your account is overdue, we may collect fees using other collection mechanisms.
Pricing
Prices may vary based on your location and other factors, and Alison Dean Spiritual Training reserves the right to change any fees at any time at its sole discretion. Any change, update, or modification will be effective immediately upon posting through the relevant services. Refunds may be available for paid services as described in our Returns and Refunds terms below.
Payment options
Payment for services can be taken in one payment, or spread across a 6 month payment plan.
Payment Plans
When choosing the payment plan option to purchase a course, Alison Dean Spiritual Training will take an initial deposit upon purchase and the remaining balance will then be taken in equal, fixed amounts for a period of six months.
Payments will automatically be collected each month until the end of the plan.
If your card expires or if a payment is not authorised, we will retry payment up to three times. Upon the third failure, your course will be put “On Hold” in your Learning Centre and will be inaccessible until the payment issue is resolved. All course progress will be saved. Your course will be taken off hold once you have resumed the payment plan from your account.
Refunds & Returns
Eligible purchases can be exchanged within 14 days of purchase for another course of your choosing of equal or lower value, or refunded.
Courses and Audio Courses
Exchange
We want you to provide you with the best learning experience possible. Sometimes we understand the course you selected isn’t quite what was expected, eligible purchases can be exchanged within 14 days of purchase for another course up to the value of your original purpose.
Refund
In cases where an exchange is declined, a refund will be granted back to the payment method used, provided it otherwise meets our 14-day refund policy.
Please allow up to 30 days for any money to be returned back to your account. Your statutory rights are not affected. Refunds will be returned to the card used for the original purchase. Access to your course will be deactivated and removed.
We reserve the right, in our sole discretion, to determine the eligibility of the refund/exchange request or deny refund/exchange requests in cases where we believe there is refund/exchange abuse, including but not limited to the following:
- All or part of the course has been consumed or studied by a student before the refund was requested.
- Multiple refunds have been requested by a student for the same course.
- Excessive refunds have been requested by a student.
- Students who have their account blocked or course access restricted due to a violation of our terms.
Third Party Refunds
Alison Dean Spiritual Training Online are not liable or responsible to issue any refunds for any purchases made via a third party, and these should instead be referred to the policy of the organisation purchased from.
Physical Printed Materials and Certificates
All return requests and cancellations must be notified to us in writing within 14 days of receiving your order.
Please notify us via the support widget in the bottom corner of the website, or email alison@alisondeanspiritualtraining.com Our team will confirm the refund process to you in response to your request.
Please allow up to 30 days for any money to be returned back to your account. Your statutory rights are not affected. Refunds will be returned to the card used for the original purchase.
General Terms
We reserve the right to revise the Terms at our sole discretion at any time. Any revisions to the Terms will be effective immediately upon posting by us. For any material changes to the Terms, we will take reasonable steps to notify you of such changes, via a banner on the website, email notification, another method, or combination of methods. In all cases, your continued use of the Services after publication of such changes, with or without notification, constitutes binding acceptance of the revised Terms.
If it turns out that a particular provision of these Terms is not enforceable, this will not affect any other terms. If you do not comply with these Terms, and we do not take immediate action, this does not indicate that we relinquish any rights that we may have (such as taking action in the future)
Privacy Policy
The Data Controller
This privacy policy relates to Alison Dean Spiritual Training, alisondeanspiritualtraining.com We may collect certain information about you in the course of our dealings and through transactions with you. We take privacy and security of customer information seriously and operate a high level of internal security. We will treat your personal data as confidential and will only use it as set out in this privacy policy. By dealing with us you agree to us collecting, using and publishing your personal information in accordance with the details below.
What information do we collect about you?
- We collect information about you when you register with us, when you use our services and when you contact us either by post or by e-mail. We collect information that will help us provide you with a better service whenever you interact with us by whatever means you choose to communicate with us, that could be via the website, email, phone or post or any other form of interaction such as social media.
- When subscribing there is a link to this privacy policy and also in the confirmation email that we send when you subscribe and also an ‘unsubscribe’ link at the bottom of every email communication.
How will we use the information we collect about you?
We will do the following with your personal information:
- store and use it to provide you with any services which you order from us and maintain evidence of your being a subscriber to our services.
- and improve and develop the services we offer by analysing your information including information related to your usage of our website or any other interaction with us
- as a subscriber, either contractually (as a customer) or as somebody who has demonstrated clear interest in our products (subscribed to find out more), we will send you information and updates about them and the group and its services.
- If you no longer wish to receive marketing material, simply click the ‘unsubscribe button’ that is included on every electronic communication such as email or contact us to request that we unsubscribe you.
How long do we store and use your data?
we keep and use your data under contract for as long as you choose to maintain your account once opened, whereas data from subscribers who don’t open an account remains on our system for 2 years after registering or initially subscribing.
Do we store any ‘sensitive’ or payment data?
- We don’t collect or store any ‘sensitive data’
- We work with a PCI compliant Payment Processor to arrange your payments for courses, we don’t therefore collect or hold any payment records.
Will we share your information with anyone else?
- Apart from our business or processors that we employ under strict privacy contracts to carry out work for us, we don’t share any data with unrelated parties. Be assured that your privacy is important to us and so your data cannot be accessed by any unauthorised person or business.
- If for any reason we needed to share your data other than for our group business in the future, we will first ask your permission to do so.
Can you update your information?
- Most of your data is held in your account on our training portal, you can securely access it there and we’d appreciate it if you keep it up to date amend it or add to it as you wish. Your data is held there under contract until you close your account with us at which point, access to your courses will be disabled and your data will be deleted.
- You may also update your information by contacting us by email as set out below. Please help us keep your personal data up to date by notifying us of any such changes in accordance with this privacy policy.
Can you ask for a copy of the information we hold?
- We conform to the latest data regulations for May 2018 and in addition we conform to best practice by enabling your rights to access your data via your account where available.
- In addition to conform to the latest data protection legislation i.e. the GDPR 2018 and accordingly your right to access any personal information that we may hold about you. This could be in addition to what you can freely access from the portal and may include for example, information relating to affiliate programme activity if applicable. To access this information or advise us to delete it (right to be forgotten) please contact us as set out below, there may be a charge depending on the circumstances.
Contacting us
If you:
- do not wish to receive marketing material; or
- wish to update your personal information or request access to it: or
- have any other queries or requests about our processing of your personal information Please contact us at alison@alisondeanspiritualtraining.com
Privacy Policy Details
Lawful basis for ‘processing your data’
We process personal information on the following bases:
- Customers are processed on a contractual basis as they have perpetual licences to access and use their training courses within the ‘portal’.
- Enquirers and subscribers who have not purchased and so not opened an account are processed under the Privacy and electronic communication regulations for ‘soft opt-in’ rules.
- More recent subscribers will have been also offered the opportunity to consent to their data being processed and to receive marketing material.
- Any customer or subscriber can exclude themselves from receiving marketing material by simply unsubscribing using the facility included on every communication.
Personal data for International Customers
We are based in the UK and comply with all local privacy regulations, we cannot legislate for any regulations or laws that may apply differently in other countries. Submitting your personal data is done so strictly on that basis and the data of any foreign nationals that we may hold as a result is the responsibility of the person who submits it. If you would like us to remove any data please contact us and advise us as detailed above
Confirming that you are the subscriber
We provide individuals with privacy information at the time we collect their personal data from them and confirm it immediately with a follow up email to confirm that it is you who has submitted the data and to confirm that our customers are aware of our position on personal information
Marketing to Children
- In line with the new data laws, on registration we ask the customer to confirm that they consent to receive marketing information and that you are 16 or over.
- Our courses are designed for adult education only.
Use of ‘electronic communications’
We try to use the most popular and convenient forms of electronic communication. This could include email or sms or for example, new and emerging forms of communication such as Facebook messenger. Where we ask for consent to receive communications we are doing this in general to cover all forms of electronic communication- if you wish to be excluded from any simply use the unsubscribe link on every communication or contact us as above.
Use of Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, designed to improve your experience. For more information on cookies and how we use them please refer to our separate cookie policy, which describes what information they gather, how we use it, why we sometimes need to store these cookies and how you can remove them if you wish to.
How do we use ‘Profiling’
To avoid wasteful or potentially annoying marketing where products are not appropriate, we use various profiling tools to help us select just the customers whom we believe will be interested in a particular offer or piece of information. Clearly, this can never be 100% accurate but we hope it helps us provide information that is relevant and of interest to you rather than sending everything that is available on our website. To exclude yourself from any profiling and to just receive everything, please contact us and advise us of your wishes.
Changes to the Privacy Policy
We regularly review and, where necessary, update our privacy information and should there be any change of use of our privacy information, we’ll communicate the changes to individuals before starting any new processing.
As a sole trader https://www.alisondeanspiritualtraining.com registered C/O6 New close, Swannington, Leicestershire, England LE678RN